increase transparency and to comply with the EU General Data Protection
Regulation. We would like to take this opportunity to assure you that we have
always been, and will continue to be, committed to protecting customer privacy
and security. Our aim is to be as clear and open as possible about what we do
and why we do it.
Your Personal Information
In order to process your order and to provide you with the
best level of service, we need to collect some necessary information about you.
We only use and collect this information in accordance with the Data Protection
Act 1999 and in line with the latest GDPR regulations.
The information that we collect about you could include:
Your e-mail address.
Your telephone number.
Your order history.
A record of items that you buy from us.
Your IP address.
If you choose to register an account you will be required to
set a user name and password to access your details. We keep your details safe
and your password is stored in a protected format so no-one is able to see what
it is. If you forget your password you can request a password re-set, you can
also change it yourself when logged in to your account.
We will not sell or pass on your order information to third
parties. If you would like to check the information that we hold about you, you
can do this at any time by emailing us or writing to us. If any of the
information we hold is inaccurate we will delete or correct it immediately.
In order for our website to function properly we use
‘cookies’ when you browse our website. Sadly, these are not of the
chocolate-chip variety but a digital ‘cookie’ that tracks the patterns and
behaviours of visitors to our website. This could include ‘cookies’ that are
stored on your internet browser. The information collected in this way can be
used to identify you when you return to our website, creating a more
personalised user-friendly shopping experience. If you would prefer us not to
store cookies on your browser you can normally adjust settings on your own
computer to prevent this from happening.
Your Payment Information
For website orders your payment details will be collected
when you order. All payments are processed via PayPal or Sage Pay. During the
order process you will be taken to an external page which is fully secure and
your card details are handled by the payment option provider that you choose.
Our website does not collect or store any card details from you.
When paying with a credit or debit card via Sage Pay,
payment details are entered on a secure page, we use Sage Pay to collect and
process transaction information. Details of the Sage Pay security policy can be
found at www.sagepay.co.uk/policies/security-policy
When paying with a credit or debit card via PayPl, ov via an
existing PayPal account, payment details are entered on a secure page, we use
PayPal to collect and process transaction information. Details of the PayPal
safety, security and buyer protection can be found at
We do not participate in "spam” emails. As part of our order
processing you will receive emails that are relevant to your order, for example
an email confirming your order or an email to update you of the status of your
We have an optional email newsletter to which you can
subscribe. This may include information about new products, special offers or
customer events. We never send more than 12 emails per year. This service is
called craft-e-news and requires your consent to subscribe. Every craft-e-news
email includes an option for you to click to unsubscribe. Alternatively, you
can contact us by email, post or telephone and request that we unsubscribe you
from this list.
Our email news service is provided by EMMA email marketing.
If you choose to subscribe to our email newsletter your email address will be
held by EMMA for the purpose of managing your subscription to the email service
and for delivery of our craft-e-news email newsletters. EMMA Email Marketing
are a US based company with extremely high standards of security and customer
care. Further details of their security processes, GDPR compliance and privacy
policies can be found at myemma.com/trust
UK Customers who purchase from us will be added to our
printed catalogue list. We never post more than 4 editions of the printed
catalogue per year. If you do not want to receive future editions of our
catalogue please tell us when you place your order. If you decide that you
don’t want to receive any more catalogues you can contact us by email, post or
telephone and request that we remove you from our mailing list, we will action
your request with immediate effect.
If you contact us we may keep a record of that
these changes on this website so that you know what information we collect and
how we use it.
If you have any feedback, questions or concerns, please
contact us via the ‘contact us’ page. Alternatively you can write to us by post